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Professional Association · Multi-Cohort Masterclass Series
TSIS Member Speakers
Five cohorts of insurance and savings industry experts — trained to step away from their slides and speak with the authority their knowledge deserves.
48
Participants Per Cohort
5
Cohorts
Masterclass
Series Format
4.8/5
Satisfaction
30+
Talks Delivered at Industry Events
The Context
Experts who could write the paper — but not command the room.
The Swiss Insurance and Savings Institute (TSIS) regularly sends member experts to present at industry conferences and regulatory forums — settings where a poor presentation reflects on the entire organisation. TSIS came to Impactful Speaking with a consistent pattern across cohorts: technically impeccable experts whose slides were overloaded, jargon dense, and audiences politely attentive but not genuinely engaged. They wanted to change that at scale, repeatedly, and durably.
The Problem
Dense expertise. Disengaged audiences.
TSIS members were thorough, prepared, and expert. But they were presenting to themselves — structuring talks around how they thought about the topic, not how their audience needed to receive it.
- Slides were overloaded with jargon that alienated non-expert audience segments
- Mixed audience expertise levels — regulators, practitioners, newcomers — required a calibration most hadn't been taught
- Strong in written communication and one-on-ones, but froze or over-explained under live Q&A pressure
- The fix needed to address presence, structure, and resilience — not just slide design
The Program
Four phases designed for subject-matter experts
Phase 1
Talk Design
Rebuilt each participant's talk from the audience's entry point, not the expert's knowledge map. Identified the single idea the audience should leave with — and designed the entire talk around making that idea land.
Phase 2
Audience-First Message
Replaced jargon-heavy framing with language that worked at multiple expertise levels simultaneously. Built bridges between technical content and the questions audiences actually show up with.
Phase 3
Vocal & Physical Presence
Addressed the physical reality of conference speaking: microphones, lecterns, large rooms, and the challenge of holding attention without the safety net of a screen to hide behind.
Phase 4
Q&A Mastery
Trained participants to handle hostile, off-topic, and technically complex questions with composure — including specific techniques for buying time, redirecting, and closing the Q&A on a strong note.
"Our members are experts at their craft. After the program, they became experts at sharing it."
From the Program
What the shift sounds like
Participant interview — coming soon
"Expertise earns you the invitation to speak. It does not guarantee that anyone will listen. That's a different skill — and it's one that can be learned."
— Damien Gauthier, Impactful Speaking"I've presented at industry conferences for twelve years. I always knew my topic. After this program, I finally understood how to make my audience care about it. The difference in the room was immediate."
TSIS Member, Senior Actuarial Expert
The Outcomes
Five cohorts. Thirty talks. One recurring program.
30+
Industry talks delivered by program graduates
4.8/5
Average satisfaction across all cohorts
Annual
Program made a recurring TSIS feature
- 30+ conference talks delivered by program graduates at Swiss and international industry events
- 4.8/5 satisfaction rating maintained consistently across all five cohorts
- Program integrated as a recurring annual feature of the TSIS member development calendar
- Participants reported significantly higher confidence in both prepared talks and live Q&A
- TSIS member organisations reported improved perception of their speakers' credibility at external events
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